1. Who provides the service?
The Verando service (the application at verando.eu for enquiries, quotes, contracts and advance invoices for accommodation and event venues) is provided by MS Cleaning Services s.r.o., Company Registration Number 52623009, registered office at Michalská 3, 811 03 Bratislava, Slovakia (hereinafter “Verando” or “we”). Contact: verando@verando.eu.
We offer this service only to businesses and organisations (hotels, guesthouses, wedding and event venues), not to consumers. The customer is the business for which the account has been created (hereinafter ‘you’).
2. How a contract is formed
The contract comes into effect when you create an account with Verando. By paying the subscription fee or using the service after the trial period has ended, you agree to these terms and conditions as they stand on the date of payment.
3. Probationary period
For the first two months (60 days from when you create your account), you can use Verando for free and with full access. The trial period does not automatically convert to a paid subscription. If you do not continue, you will not be charged.
4. Price and payment
- The subscription fee is charged per business, depending on the package selected: Start at €49 per month (1 user), Pro at €89 per month (up to 5 users) or Business at €149 per month (unlimited users). If you pay annually, you pay for 10 months and get 2 months free. All packages include all features.
- Prices are quoted exclusive of VAT. Payments are processed by Stripe, which acts as the merchant of record for subscriptions: it calculates and remits VAT according to your country and issues an invoice to you. If you have a VAT number from another EU country, VAT is not usually added (reverse charge mechanism).
- Payment is made in advance by card. The subscription is automatically renewed for the following month or year until you cancel it.
- Stripe will email you an invoice after each payment, and you can also find it in the app under Subscriptions → Manage subscriptions.
- You can change your plan. If you want to add more users than your plan allows, upgrade to a higher plan.
- We may change the price. We will notify you of any change by email at least 30 days in advance, and the change will take effect from the following period. If you do not agree to the change, you may cancel your subscription.
5. Cancelling a subscription
You can cancel your subscription at any time in the app (Subscriptions → Manage subscriptions). The service will continue until the end of the period you have already paid for, after which your account will be suspended. We do not issue refunds for any part of a subscription period that has already begun.
6. Outstanding payment and account suspension
If a payment fails, Stripe will retry it several times and we’ll notify you in the app. If your subscription expires or remains unpaid, your account will be suspended: you won’t be able to access the app until you’ve paid for your subscription. Your data remains stored and will be available again immediately once payment has been made. Any quotes you have already sent to clients will remain available to them.
7. Your data
- Everything you upload to Verando (price lists, photos, quotes, contracts, advance invoices, client details) belongs to you. We only use it to provide the service.
- You can download documents (CSV, export for Pohoda) and quotations at any time.
- Once your service has ended, we retain your data for 90 days so that you can return or download it. We then delete it, except for data that we are required by law to retain (e.g. our invoices).
8. Your obligations
- Keep your login details secure and create a separate account for each colleague in the ‘Team’ section.
- You are responsible for the content of quotations, prices, contracts and advance invoices that you send to your clients. Verando is a tool for preparing them.
- You process your clients’ personal data in accordance with the GDPR. Verando acts as a data processor in this regard (see the data processing agreement below).
- You must not use the service for any unlawful activity or for sending unsolicited emails.
9. Availability and accountability
We operate the service on a reliable infrastructure within the EU and strive to ensure uninterrupted availability, but we cannot guarantee that it will always be free of downtime. Where possible, we carry out scheduled maintenance outside working hours.
We are not liable for loss of profit or indirect damages. Our total liability is limited to the amount you have paid us over the last 12 months. This limitation does not apply to damage caused intentionally or through gross negligence.
10. Changes to the terms and conditions
We may amend the terms and conditions, for example, in the event of a new feature or a change in the law. We will notify you of any significant changes by email at least 30 days in advance. If you do not agree to the changes, you may cancel your subscription.
11. Governing law
This contract is governed by the law of the Slovak Republic. We shall endeavour to resolve any disputes by mutual agreement; failing that, they shall be settled by the competent court in the Slovak Republic.
Personal Data Processing Agreement
This section constitutes a contract under Article 28 of the GDPR between you, as the data controller, and Verando, as the data processor. It comes into effect at the same time as the service agreement and remains in force for the same duration.
A. What data and why
- Data subjects: your clients and their contact persons, your colleagues with a Verando account.
- Data: name, email address, telephone number, company name, company registration number, address, event details (date, number of guests, programme, requirements) and details contained in quotations, contracts and advance invoices.
- Purpose: The sole purpose is to provide the Verando service, namely the preparation and dispatch of quotations, contracts and advance invoices, and the recording of enquiries in accordance with your instructions.
B. Our obligations
- We process your data solely in accordance with the instructions you provide by using the app.
- Only persons bound by a duty of confidentiality have access to them, and only when necessary (e.g. when dealing with your support request).
- We use appropriate security measures: encrypted connections, encrypted passwords, segregation of data from individual sites, access control and regular backups.
- We will help you deal with requests from data subjects (access, rectification, erasure) and fulfil other obligations under the GDPR.
- We will inform you of any data breach without undue delay, and no later than 48 hours after it has been detected.
- Once the contract has ended, we will delete the data or return it to you, as set out in section 7.
- Upon request, we will provide you with the information necessary to demonstrate compliance with these obligations.
C. Sub-processors
You agree that we use the following providers to operate the service. We will inform you of any changes in advance, and you may object.
- Supabase (database, login and files), data stored in the EU (Frankfurt).
- Cloudflare (website and application hosting).
- DeepL (machine translation of text in quotes when a client selects a different language).
- Web support (email address: verando@verando.eu).
- Stripe (sales and payment of Verando subscriptions, including invoices; does not contain your clients’ data).
D. Contact
Please send any enquiries regarding our terms and conditions and data protection to verando@verando.eu. Our Privacy Policy explains how we process data from our website.